RETURNS & EXCHANGES

Returns/Cancellations

All orders are final as they are immediately processed in our system. 
Please ensure your order and details are correct before finalising it. 

Milani Luxe does not accept any returns or refunds. 
If you have a change of mind or have ordered the wrong size, we are happy to exchange for you!
We inspect all pieces very carefully before sending out your order. 
If in the small chance you do receive a faulty or damaged item, please contact us within 24 hours of delivery at Milaniluxe@outlook.com and we will organise an exchange for you. 

 

Exchanges

If you wish to exchange an item for any reason including change of mind or wrong sizing, please contact us within 7 days of delivery. 
For all exchanges, the customer is liable for all shipping costs. 
We do not offer exchanges for items that have been used/worn.
Items must be returned in their original condition, unworn, and in original packaging. 
The value of exchanged products must be equal to or higher value than original order. If less, you will receive a store credit for the remaining balance. 
Disclaimer: Earrings are not eligible for exchange due to health and hygiene regulations. 

For more information and support please contact Milaniluxe@outlook.com