RETURNS & EXCHANGES
Returns/Cancellations
All orders are final as they are immediately processed in our system.
Please ensure your order and details are correct before finalising it.
If you have a change of mind or have ordered the wrong size, we are happy to exchange for you!
We inspect all pieces very carefully before sending out your order.
If in the small chance you do receive a faulty or damaged item, please contact us within 24 hours of delivery at Milaniluxe@outlook.com and we will organise an exchange for you.
Exchanges
If you wish to exchange an item for any reason including change of mind or wrong sizing, please contact us within 7 days of delivery.
For all exchanges, the customer is liable for all shipping costs.
We do not offer exchanges for items that have been used/worn.
Items must be returned in their original condition, unworn, and in original packaging.
The value of exchanged products must be equal to or higher value than original order. If less, you will receive a store credit for the remaining balance.
Disclaimer: Earrings are not eligible for exchange due to health and hygiene regulations.
Unclaimed/Returned Parcels
If a parcel has been taken to a local post office for collection and it is not claimed within the allocated timeframe, this will result in the parcel being returned to sender.
If this occurs, the customer is liable for the cost to reship. Refunds will not be given.
By purchasing from Milani Luxe, you agree to these terms of service.
For more information and support please contact Milaniluxe@outlook.com